Kurs i IT-strategi

Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of IT Asset Management, elucidating its significance in managing and optimising the lifecycle of IT assets to maximise value, control costs, and manage risks. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Release Management, elucidating its significance in planning, scheduling, and controlling the build, test, and deployment of releases to ensure they deliver the expected outcomes. The eLearning course: Interactive Self-paced Device-friendly 2-3 hour content Mobile-optimised Practical exercises   Exam:   20 questions Multiple choise Closed book 30 minutes Minimum required score to pass: 65% [-]

Sopra Steria Akademiet er en del av Sopra Steria, og tilbyr kurs og opplæring innen: IT Service Management Prosjekt- og programstyring It-styring og kontroll Våre instruktører jobber til daglig som rådgivere innen disse områdene i Sopra Steria.  ITIL® 4 er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. ITIL® 4 Foundation-sertifiseringen er designet som en introduksjon til ITIL® 4 og gjør det mulig for kandidater å se på IT-tjenestestyring gjennom en ende-til-ende-driftsmodell for oppretting, levering og kontinuerlig forbedring av teknisk aktiverte produkter og tjenester.Kurset avsluttes med en sertifiseringstest som gjennomføres etter at kurset er fullført. Sertifiseringen gjøres via en online-basert tjeneste via vår partner PeopleCert. Man velger selv tidspunkt for sertifiseringen. Kurset inkluderer: Kursdokumentasjon, sertifiseringstest og lunsj ved fysisk oppmøte   Kurset varer i 3 dagerfra 16:30-20:30 Vi stiller med erfarne norske instruktører. Kursmateriell og eksamen er på engelsk. Eksamen varer i 75 minutter.  Det bør beregnes 6 timer til selvstudium. Du kan lese mere om ITIL her ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Incident Management, including its role in restoring normal service operations swiftly following disruptions.   This eLearning is: Interactive Self-paced   Device-friendly   2-3 hour content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Supplier Management Practice, elucidating its importance in managing supplier relationships and ensuring value delivery from third-party services. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Problem Management, including its role in identifying and managing the root causes of incidents to prevent recurrence.   This eLearning is: Interactive   Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 20 questions Multiple Choice 30 Minutes Closed book Pass Mark: 65% [-]

Lean IT Foundation [-]

ITIL® 4 Foundation - 2 days course for ITIL experienced [-]

Dette kurset gir en introduksjon til Generativ KI, samt bruken av bildegenerering som Stable Diffusion og Dall-E, og tekstgenerering som ChatGPT og Google’s Bard. Deltakerne vil i løpet av kurset få en introduksjon til teknologien samt mulighetene og begrensningene den gir. Videre vil det bli gitt en innføring i hvordan en kan forbedre bruken av verktøyene.   Kursinnhold Generativ KI har har satt kunstig intelligens på kartet etter at OpenAI offentliggjorde ChatGPT. Kurset vil ta for seg hva Generativ KI er med tekst- og bildegerenerering som bakteppe, og ha fokus på hvordan man kan bruke disse teknologiene i arbeidssammenheng. Vi går igjennom hva man må tenke igjennom før man tar i bruk teknologien og hva man gir fra seg av informasjon. Videre ser vi på hvordan vi kan bruke det sett fra ulike fagretningers ståsted og gir generelle tips for hvordan du kan oppnå bedre resultater ved bruk av verktøyene. Intro til Generativ KI Sikkerhet og etikk Inspirasjon til bruk Arbeide med og gjennomgang av god bruk av verktøyene Oppsummering og veien videre   Målgruppe Kurset er ikke-teknisk, og fokuserer på måter å formulere spørsmål som gir en bedre resultater. Kurset passer derfor for alle som bruker eller ønsker å ta i bruk denne teknologien og ønsker å utnytte den på en bedre måte.   Målsettning Målsetningen for kurset er at deltakerne skal vite hva Generativ KI er, hvilke hensyn man må ta med tanke på sikkerhet og etikk i bruken av Generativ KI verktøy samt lære hvordan man kan forbedre bruken av tekst- og bildegenereringsverktøy.   [-]

Kurset undervises på norsk. Kursmateriell og eksamen er på engelsk.   The DASA DevOps Fundamentals is the first step in progressing through the DASA qualification scheme. It provides an extensive introduction to the core Agile DevOps principles covering the essential knowledge and skill competences that have been defined by the DevOps Agile Skills Association (DASA).The DevOps Fundamentals qualification is designed to provide the core education necessary to build your DevOps vocabulary and to understand its principles and practices. With the help of key DevOps concepts and terminology, real- life case studies, examples and interactive group discussions and extensive exercises in each module you will acquire a fundamental understanding of DevOps. For detailed changelog based on DASA DevOps Fundamentals (3-Day). Please click here. Bouvet is a DASA Training Partner and this course is conducted and delivered by ITpreneurs.   Learning Objectives When you have acquired the required knowledge from this course, you will be able to:• Explain the drivers responsible for the emergence of DevOps.• Define and discuss the key concepts and principles of DevOps.• List and explain the business benefits of DevOps and continuous delivery.• Know how teams can translate DevOps principles into tangible practices.• Learn about modern operations in a DevOps context.• Explain the concepts of test automation, infrastructure automation, and build and deployment automation.• Describe how DevOps relates to Lean and Agile methodologies.• Get insight into the various organizational DevOps models• Identify how Cloud and Delivery pipeline automation optimize and accelerate the ways of working.• Discuss the critical success factors for DevOps transformation. Learning Outcomes A classification widely used when designing assessments for certification and education is Bloom's Taxonomy of Educational Objectives. This classifies learning objectives into six ascending learning levels, each defining a higher degree of competencies and skills. (Bloom et al, 1956, Taxonomy of Educational Objectives).This structured approach helps to ensure:• A clear delineation in learning level content between different qualification levels• Learning outcomes are documented consistently across different areas of the guidance• Exam questions and papers are consistent and are created to a similar level of difficulty. Exam ITpreneurs DASA training programs prepare for the official DASA DevOps certifications – exam voucher included. The exam is not a part of the 2 days training, but can be done separately after the training. [-]