Kurs: ITIL® 4 Specialist: Drive Stakeholder Value e-læring
Sopra Steria AS

12 måneder Kurs Engelsk Nettkurs
   Påmeldingsskjema Kontakt oss


Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester.

Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer.

E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler.

Les mer om ITIL® 4 på  AXELOS sine websider.

Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert.

Stedsbeskrivelse

Du vil motta e-post med detaljert informasjon fra PeopleCert.

Forkunnskaper

Må ha ITIL® 4 Foundation sertifisering

Varighet

6 måneder

Les mer om Sopra Steria AS

Se flere kurs fra Sopra Steria AS (53)

43 Kurs i ITIL

  Kontakt oss

Flere kurs

Våre kurs (54)

Sorter på søkerangering, kursnavn, pris, sted, kursdato,

DASA DevOps Fundamentals™ 3 e-læring
Nettkurs 12 måneder 8 000 kr
21 May
DevOps Fundamentals vil gi deg en solid forståelse og kunnskap for begrepene, verktøyene og prinsippene i DevOps.
ITIL 4 ® Foundation - Virtuelt
Virtuelt klasserom 3 dager 17 500 kr
3-dagers instruktør-ledet kurs som fører frem til ITIL Foundation sertifisering.
ITIL 4 Practitioner: Change Enablement - eLearning
Nettstudie 12 måneder 5 000 kr
12 Sep
Learn to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing change sche...
ITIL 4 Practitioner: Continual Improvement eLearning
Nettstudie 12 måneder 5 000 kr
16 Sep
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
ITIL 4 Practitioner: Deployment Management - eLearning
Nettstudie 12 måneder 5 000 kr
12 Sep
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm...
ITIL 4 Practitioner: Incident Management - eLearning
Nettstudie 12 måneder 5 000 kr
12 Sep
Learn about the processes and activities of the Incident Management practice, and their roles within the service value chain.
ITIL 4 Practitioner: Information Security Management eLearning
Nettstudie 12 måneder 5 000 kr
16 Sep
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience.
ITIL 4 Practitioner: IT Asset Management
Nettstudie 12 måneder 5 000 kr
16 Sep
Learn how to plan and manage the full lifecycle of all IT assets to help your organisation maximise value, control costs, and manage risks related to the purchase, use, a...
ITIL 4 Practitioner: Monitoring and Event Management - eLearning
Nettstudie 12 måneder 5 000 kr
03 Oct
Learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events.
ITIL 4 Practitioner: Problem Management - eLearning
Nettstudie 12 måneder 5 000 kr
12 Sep
Receive practical guidance on the processes and activities of Problem Management, including their roles in the service value chain.
ITIL 4 Practitioner: Release Management-eLearning
Nettstudie 12 måneder 5 000 kr
16 Sep
Learn best practices for making new and changed services available for use, in line with your organisation's policies and any agreements between the organisation and its ...
ITIL 4 Practitioner: Service Configuration Managemnet - eLearning
Nettstudie 12 måneder 5 000 kr
16 Sep
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed.
ITIL 4 Practitioner: Service Desk - eLearning
Nettstudie 12 måneder 5 000 kr
12 Sep
Learn how to improve user and customer experience, as well as the overall success of your service relationships.
ITIL 4 Practitioner: Service Level Management - eLearning
Nettstudie 12 måneder 5 000 kr
16 Sep
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience.
ITIL 4 Practitioner: Supplier Management - eLearning
Nettstudie 12 måneder 5 000 kr
16 Sep
The purpose of this module is to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality pr...
Gå til neste